Lula

Josh

Katherine Hart

Answers to commonly asked questions by Lula Providers

Pro FAQs

Lula Location

Here is a list of the markets where Lula currently offers general maintenance and make-ready services.

Markets and Service Locations

How to Use the Lula App

Why am I not receiving jobs?

This will help you update and change your enabled counties, allowing you total control over the notifications you receive.

How to Update Service Areas

Download the Lula Pros App to start claiming jobs.

How to Download the App

Getting Started with Lula

How do I update my general liability policy, professional licensing or other documents?

Details around the COI requirements for Lula Pros

Insurance Requirements

Why is a W9 Required?

When will I receive my 1099?

Insurance & License Requirements, Documents, Background Check

Compliance & Insurance

How do I add employees to my account?

I can't access my account

How to add or remove services from the Pro profile

How do I edit my services?

A list of the services and the licensing each requires.

Which services require a license?

What if my business name or EIN changes?

How do I change my hourly rates?

Your Pro Account

This is a step-by-step guide that explains how to claim a job from the mobile app

How do I claim a job?

How to quickly schedule a return trip after a quote is approved.

Scheduling an Approved Quote

How to schedule a job when a resident reports that a previous repair failed.

Scheduling a Go-back

Walks through the process of rescheduling a job

How to Reschedule a Job

Guidance on how to use the Lula Pro App to complete jobs

Claiming & Scheduling Jobs

What do I do if the tenant isn't home during my scheduled appointment?

Resident No-Shows & Access Issues

What do I do if the resident is not answering/not home?

The Service Level Agreement (SLA) defines response expectations for post-service issues and does not limit a Pro’s responsibility for defective or incomplete work discovered after the SLA window.

Service Level Agreement (SLA) & Workmanship Warranty

How do I add photos to the job?

Everything you need to know about job expectations, workflows, and requirements when completing work through Lula.

On the Job

Explaining the difference between small and large NTE increase requests in the app.

The Difference Between Small and Large NTE Increases

An in-depth look at Not-to-Exceed Limits (NTEs)

What is an NTE?

Step-by-Step guide on how you can request an increase on your Not-to-Exceed Amount if you can still complete the work while on site

Requesting an NTE Increase in the Lula App/ on-site approval

What Happens if I exceed the NTE without approval?

Step-by-step process on how to submit a quote in the mobile app.

How do I submit a quote?

Here are the best practices when submitting a quote through the Lula Pros App.

Quoting Best Practices

Introducing a new type of pricing for Lula Jobs

Provider-Priced Jobs

Why can't I see my quote approval in the app?

Everything you need to know about getting approval for an NTE increase while on the job site. 

Quotes & Approvals

Everything Pros need to know about Flat Rate jobs: how you're paid, selecting services, getting approval, and closing out.

Flat Rate Pricing & Job Flow

When do I use add-ons for Flat Rate Catalog jobs?

What materials do I need to get myself, and what does Lula procure?

What is a custom service, and when do I use it?

What do I do if I can’t find the right Flat Rate Catalog service listed?

What is the difference between flat price jobs and Flat-rate handyman jobs?

Maximize your earnings on Flat Rate Catalog Jobs: everything you need to know to claim, work, and close jobs.

Tips for Success!

Information about our flat price program and how it works for Pros

Flat Rate Catalog Jobs

When will I receive my payment?

How can I check the status of a payment?

How do I get reimbursed for parts?

Why is my payment less than I quoted?

How do I add or change my bank account information?

Diagnostic Fee payout amounts and how they work with quotes.

What is the pay structure if I only diagnose the issue but don’t complete the repair?

Which jobs carry the 12% Lula fee, what Lula pays you for trips and diagnostics, and which fees can be charged to you.

Types of Fees

Check your payment status, see why a payout may look different, and open a dispute if something's wrong.

Payment is not what you expected?

An explanation for Pros on why drive time isn’t paid separately and how they can account for travel costs within their first-hour rate.

Do I Get Paid for Drive Time?

Why didn't I get paid my emergency rate?

Information on how Lula pays out its Providers

Getting Paid

Effective May 12, 2026 — how Lula's new partnership with PermitFlow handles permitting for HVAC and water heater replacement jobs at $0 cost to you.

Lula x PermitFlow Partnership

How Lula's HVAC Replacement Program works for Pros — job flow, flat-rate pricing guidelines, NTE approvals, permits, and warranty requirements.

HVAC Replacement Program

How Lula's Water Heater Replacement Program works for Pros — job flow, flat-rate pricing guidelines, turnaround expectations, NTE approvals, permits, and warranty requirements.

Water Heater Replacement Program

A step-by-step guide for Drain Cleaning Pros on how to navigate flat-rate jobs—from starting the job to getting approval and closing out.

Flat-Rate Drain Cleaning Pricing

Replacement & Specialty Programs

Connecting you with equipment discounts through our partnerships

What is the Lula Pro store?

How ordering equipment from the Lula store works

How does the Lula store work?

How do I track my appliance purchase?

Getting paid to refer other contractors to Lula

How to Refer Pros

FAQ around the appliance store located in the Pro app and portal. 

Pro Perks

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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