Lula

Josh

Katherine Hart

Answers to commonly asked questions by Lula Providers

Pro FAQs

Explaining the difference between small and large NTE increase requests in the app.

The Difference Between Small and Large NTE Increases

An in-depth look at Not-to-Exceed Limits (NTEs)

What is an NTE?

Step-by-Step guide on how you can request an increase on your Not-to-Exceed Amount if you can still complete the work while on site

Requesting an NTE Increase in the Lula App

What Happens if I exceed the NTE without approval?

Everything you need to know about getting approval for an NTE increase while on the job site. 

NEW FEATURE** NTE Increases/On-Site Approvals

Here is a list of the markets where Lula currently offers general maintenance and make-ready services.

Markets and Service Locations

Lula Location

Details around the COI requirements for Lula Pros

Insurance Requirements

About Lula

How do I add employees to my account?

I can't access my account

How do I update my general liability policy, professional licensing or other documents?

How to add or remove services from the Pro profile

How do I edit my services?

When will I receive my 1099?

This will help you update and change your enabled counties, allowing you total control over the notifications you receive.

How to Update Service Areas

Getting paid to refer other contractors to Lula

How to Refer Pros

A list of the services and the licensing each requires.

Which services require a license?

What if my business name or EIN changes?

Why is a W9 Required?

Provider Account Questions

Introducing a new type of pricing for Lula Jobs

Provider-Priced Jobs

How do I add photos to the job?

How do I change my hourly rates?

Why am I not receiving jobs?

Step-by-step process on how to submit a quote in the mobile app.

How do I submit a quote?

Here are the best practices when submitting a quote through the Lula Pros App.

Quoting Best Practices

This is a step-by-step guide that explains how to claim a job from the mobile app

How do I claim a job?

Download the Lula Pros App to start claiming jobs.

How to Download the App

How to quickly schedule a return trip after a quote is approved.

Scheduling an Approved Quote

How to schedule a job when a resident reports that a previous repair failed.

Scheduling a Go-back

How to Use the Lula App

Guidance on how to use the Lula Pro App to complete jobs

Pro App 

When will I receive my payment?

How can I check the status of a payment?

How do I get reimbursed for parts?

Why is my payment less than I quoted?

How do I change my bank account information?

What is the pay structure if I only diagnose the issue but don’t complete the repair?

Why didn't I get paid my emergency rate?

Types of Fees

Payment Dispute

Payment is incorrect

An explanation for Pros on why drive time isn’t paid separately and how they can account for travel costs within their first-hour rate.

Do I Get Paid for Drive Time?

Information on how Lula pays out its Providers

Payment Questions

What do I do if the tenant isn't home during my scheduled appointment?

Resident No-Shows & Access Issues

Walks through the process of rescheduling a job

How to Reschedule a Job

What do I do if the resident is not answering/not home?

The Service Level Agreement (SLA) defines response expectations for post-service issues and does not limit a Pro’s responsibility for defective or incomplete work discovered after the SLA window.

Service Level Agreement (SLA) & Workmanship Warranty

Everything you need to know about job expectations, workflows, and requirements when completing work through Lula.

Job Workflows & Expectations

About Flat Rate Pricing

How Flat Rate Pricing Works

Information about our flat price program and how it works for Pros

Flat Rate Jobs

We are piloting a program that offers customers a flat, consistent price for drain cleaning.

Flat Priced Drain Cleaning Program

How the flat rate garbage disposal program works

Garbage Disposal Replacement

Toilet Replacement

The various types of repairs that we flat rate and how they work 

Flat Rate Repair Types 

Connecting you with equipment discounts through our partnerships

What is the Lula Pro store?

How ordering equipment from the Lula store works

How does the Lula store work?

How do I track my appliance purchase?

FAQ around the appliance store located in the Pro app and portal. 

Pro Store

Find answers and get help from Intercom Support and Community Experts

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