The Lula Pros app is how we track every job, and it's also how you invoice us. Every tech working a job should use the app so residents and property managers get live updates as the job moves along. There's no need to email us paper invoices. Don't have it yet? Download the app here.
đ„ Claiming a Job
Watch for job notifications
You'll get notified by app, email, or text whenever a job is available. New jobs show up under the Job Requests tab.
Review the job request
Each request shows the service type, the city, state, and ZIP code (with estimated distance), the resident's available dates and times, the job type, and what you'll be paid. Open it to see the full description and any photos.
Claim jobs in areas you're already working
Lula doesn't pay for extra travel to a job. If a job is too far or you're too busy, tap Pass Job. There's no penalty for passing.
Only claim a time you can make
The dates and times shown are the resident's availability. Only tap Claim Job if you can arrive within the 4-hour arrival window. Claimed jobs move to your Claimed Jobs tab, where you'll see the full address.
Want the job but the times don't work?
Tap Request Additional Availability near the bottom and enter your next available time slot. If it works for the resident, the job is assigned to you. Read more about claiming jobs.
đ Heading to the Job
Tap En-Route to Job when you leave
This automatically texts the resident your ETA. You'll see the address, a map, and your distance and drive time.
Tap Reached Job Site when you arrive. Need to stop on the way? Use Pause Travel. Tap Job Details any time to review the job.
Running late? Let the resident know ahead of time, and message Lula from the job using the chat icon at the top of the screen.
Have a fleet? Tap Re-Assign Job to hand the job to one of your fleet users. (You'll only see this if you have fleet users on your account.)
𧰠Working the Job
Introduce yourself
Let the resident know you're a Lula approved Pro sent by their property manager, and what you're there to fix.
Tap Start Job on time
Start the job within your arrival window to avoid a tardy. On hourly jobs, this starts the clock: you're paid your full first hour, then to the minute after that. Don't add labor as a line item; the clock calculates it for you.
Take before photos, then diagnose and price the repair.
Check the NTE
Most jobs have an NTE (Not to Exceed). This isn't what you're paid; it's your pre-authorized amount for a one-trip repair. If your repair is under the NTE, you're good to go. If it's over, request an increase in the app (on-site approval). You'll find out within 20 minutes if you're approved. If it isn't approved, the request is sent off as a quote automatically. See how to request an NTE increase.
Bigger job that can't be done today?
If it isn't an emergency, skip the NTE request and go straight to Build Quote Only (see below). You'll be paid a set Diagnostic Fee.
Flat Rate Catalog jobs: diagnose first, then select your services before starting any work. See Tips for Success.
Need to step away?
Tap Pause Job to pick up materials, take a lunch break, or return another day on a multi-day project. Add a detailed note and when you plan to return; residents and property managers can see these notes. Tap Resume Job when you're back.
đȘ Resident Not Home?
Call the Lula support line, take a photo of the door, and wait a 10â15 minute grace period. Once we confirm the resident missed the appointment, you're paid a $50 Trip Fee. This applies to all trades.
â Closing the Job
When the work is done, or you need to quote, tap Close Job and choose carefully:
Close Job: you completed all the work, some of the work, or a diagnosis. You can still add a quote after closing.
Build Quote Only: no repair was made and you need to submit a quote. You're paid the Diagnostic Fee for your trade.
Cancel Job: you're unable or not qualified to ever complete this work.
Then finish the close-out:
Add photos. Before and after photos showing any parts replaced, make and model stickers on any appliance or HVAC unit, and your workspace.
Write your service notes. Cover three things: what the resident requested, what you found was wrong (your diagnosis), and how you repaired it. We use these notes to invoice our customer.
Review the Job Summary. Tap Add parts or supplies to include the cost of parts in your payout, then tap Next.
Tap Process Payment. You'll see Job Completed â Your payment is on the way. Our processing team then reviews your notes, photos, and pricing.
đ Submitting a Quote
Two ways to quote
No work done: close the job and select Build Quote Only. Some work done, plus more recommended: close the job for payment, then tap Submit a Quote Now on the closing screen, or build a quote later from the closed job's details page.
Add plenty of detail
List each task as a separate item with its labor, materials, and pricing. Include the scope of work, measurements, materials, colors, and photos. The more detail you give, the more likely your quote is approved.
Price for the rental market
Our customers usually approve the most cost-effective repair. If your quote is approved, the Diagnostic Fee is deducted from your quoted amount, and the 12% Lula fee applies, so keep both in mind when you build your pricing. See how to submit a quote.
đ€© Bonus Tip: Quotes must be submitted in the Lula app, not the dashboard. Strong photos and clear notes for each task mean faster approvals!
đ° Getting Paid
Pending: 5â7 business days
Payments are processed within 5â7 business days from when you close out the job in the app or dashboard.
Paid: 4 business days for direct deposit
Once a job is marked Paid, allow 4 business days for the deposit to reach your bank. Read more about payment timing.
đ Fees at a Glance
Situation | Fee |
No repair made, you select Build Quote Only | Diagnostic Fee paid to you (varies by trade) |
Resident isn't home or you can't access the property | $50 Trip Fee paid to you |
You cancel in the app within 24 hours of the appointment | $50 charged to you |
You don't tap Start Job within your 4-hour arrival window | $50 charged to you |
* No commission is taken from the Diagnostic Fee or Trip Fee. The 12% Lula fee applies to approved quotes. See Types of Fees for each trade's Diagnostic Fee.