Payments for completed jobs are processed within 5–7 business days from when you close out the job in the Lula app or Pro Dashboard.
Once a job is marked Paid in the Lula system, allow 4 business days for the direct deposit to reach your bank account.
When you close out a job, the details go to our processing team for review. From there, they verify that the work was completed. Part of that process is checking the notes, pictures, and pricing to make sure everything checks out. Once all of the details are verified, the job is “processed” and your payment is released.
If anything with the job is missing, it will hold up the processing time. Closing the job out with full details, pictures, and estimates will expedite payments.
If you want to see if a job is processed, you can check on the status in your Dashboard. You can login to your dashboard here.
From there, navigate to your financial statements. You can see the full payment details (including fees) of your completed jobs. If the job you completed does not show on this page, that means the job has not yet passed our processing.
If we are missing something in order to process the job, then you will receive what is called a “kick-back”. This means that we need some additional information from you before we can process the payment.
For help with navigating your payouts, you can access this helpful guide.