Lula procures the parts for several common services, including, but not limited to, water heater replacement, HVAC replacement, roof replacement, appliance replacement, and several high volume general maintenance services.
For general maintenance services (handyman), Lula procures parts for a specific list of services, typically fixture replacements such as faucets, toilets, ceiling fans, and garbage disposals. When you're approved for one of these services, Lula will place a materials order at your nearest Home Depot. Pickup details are included in your work order, and you'll receive a notification in the app with the confirmation number, warehouse address, and contact number once the materials are ready.
Do not purchase Lula-procured materials out of pocket without authorization. If materials aren't ready or available when you arrive, contact Lula using the number in your work order. Our team will find the closest available alternative so the job can get done without delay.
For all other Flat Rate Catalog services, you're expected to bring or procure materials relevant to the scope of work. You can see exactly which materials are accounted for in the scope of work description. Any small material costs that are needed but fall outside of the standard scope can be added via the add-ons field in the app. For Lula-procured replacements, you do not need to submit a separate materials cost.
*Please note we're actively working to improve the in-app Lula procurement experience