The 12% Lula fee is deducted from your payout on hourly jobs, Flat Rate jobs, Approved Quotes, and Custom Services. Flat Rate Handyman Catalog jobs, Trip Fees, Diagnostic Fees, and Specialty Preferred Programs have NO Lula fee.
đ° When Does the 12% Fee Apply?
Job or Payment Type | Lula Fee |
Flat Rate Handyman Catalog services | No Fee |
Service Fee | No Fee |
Trip Fee | No Fee |
Diagnostic Fee | No Fee |
Specialty Preferred Programs (HVAC and Water Heater Replacements) | No Fee |
Custom Service | 12% Fee |
Approved Quote | 12% Fee |
Hourly Jobs | 12% Fee |
Flat Rate jobs (posted as a Flat Rate, not listed in the Flat Rate Catalog) | 12% Fee |
*When the 12% fee applies, it is taken from the total cost of the job, parts and labor.
đ Fees Lula Pays You
Trip Fee: $50
Paid when the resident isn't home or you can't access the property, as long as you follow the Resident No-Show steps.
Diagnostic Fee: $50 Handyman Flat Rate Catalog, $75 Specialty, $100 Appliance ($45 for each additional appliance)
Paid when you gain access, diagnose the issue, can't complete the repair, and submit a quote. Read more about Diagnostic Fees here.
â ď¸ Fees Charged to You
No-Show, Tardy, or Cancellation Fee: $50
Charged if you cancel the job in the app within 24 hours of the appointment, or don't tap "Start Job" within your 4-hour arrival window.
Do NOT cancel a job if the resident no-shows. Learn how to reschedule a job here.
Background Check Fee: $45 per person
A one-time fee, deducted from your first job payout.