The app is for the field. The Pro Dashboard is your home base. It's Lula's version of CRM software and is the easiest way to manage your business and your technicians from a computer. Log in to your dashboard here.
Watch Here
đ§ Getting Around
Menu tabs live on the left side of your screen
Jobs (Summary, Requests, Claimed, Completed, Canceled), Payments, Settings (Services Offered, Service Pricing, Markets, Fleet), Document Upload, Onboarding, Key Links, and the Appliance Store.
Summary is your snapshot
See your claimed jobs, completed jobs, average rating, total job price, earnings, and any adjustments at a glance.
đĽ Claiming Jobs
New jobs arrive in the Requests tab
Review the service type, location and zip code, resident availability, job type, and price, then choose Claim or Pass. Use the filters to search by job ID or address, service category, or emergency jobs.
Claimed jobs move to the Claimed tab
Click the job ID number to open the full job details: the job description, customer photos, scheduled date and time, property access details (like lockbox info and pets), the location map, contact info, and the job timeline. Your earnings are shown at the top.
𧰠Working the Job
Your action buttons sit at the top of the job details screen.
Start En Route when you're on the way. This automatically sends a text message to the resident.
Start Job when you arrive on site.
Pause Job or Close Job right from the dashboard. This is helpful if you're managing jobs for your technicians.
Update Job/Price if the job details need to change.
â ď¸ Quotes must be submitted in the Lula app, not the dashboard. See how to submit a quote.
â Completed Jobs & Chat
Closed jobs move to the Completed tab
Each completed job shows its completed date, price, and the rating you received.
Chat with the Lula Pro Support team any time
Click the chat icon next to any job. Chats are tied to that specific job ID, so our team has the full context.
đ° Getting Paid
Paid jobs show up in the Payouts tab
Each payout lists the related job IDs, job total, any deductions, total payout, and payout date. You can also Export your payout history.
Pending: 5â7 business days
Payments are processed within 5â7 business days from when you close out the job in the app or dashboard. While a payment is Pending, your expected payment date is listed in the Payouts tab.
Paid: 4 business days for direct deposit
Once a job is marked Paid in the Lula system, allow 4 business days for the direct deposit to reach your bank account. Read more about payment timing here.
đ Notifications & Help
The bell at the top of your screen shows notifications and any unread chats from Lula.
Help opens our Help Center, where you can search FAQs or chat with us about questions like "How do I update my banking information?" or "How do I close out a job?"
𤊠Bonus Tip: Running a team? Use the dashboard from your computer to track every tech's jobs, statuses, and payouts in one place while they work from the app in the field.
đď¸ Where Do I Find It?
Tab | What You'll Find |
Requests | New jobs to claim or pass |
Claimed | Scheduled and in-progress jobs, plus job details and action buttons |
Completed | Closed jobs and your ratings |
Payments | Paid and pending payouts |
Settings | Services offered, your rates and the Flat Rate Catalog, markets, and fleet users |
* Banking info, service areas, and documents can also be updated from the dashboard.