If a payment looks wrong, start by checking its status and breakdown in your Pro Dashboard.
đ± Check Your Payment Status
Pending
Your payment passed quality check and is being processed. Payments are processed within 5â7 business days from when you close out the job in the app or dashboard. Your expected payment date is listed in your Pro Dashboard.
Paid
Your payment has been sent. Allow 4 business days for the direct deposit to reach your bank account. The deposit will show as coming from Lula.
đ° Why Your Payout May Look Different
Background check fee
On your first job, a one-time $45 is deducted to cover your background check. You won't see it again unless you run checks for additional employees.
12% Lula fee
A 12% fee is deducted from the job total on hourly jobs, Flat Rate jobs, Approved Quotes, and Custom Services.
The 12% fee does NOT apply to Flat Rate Handyman Catalog jobs, Trip Fees, Diagnostic Fees, or Specialty Preferred Programs (HVAC and Water Heater Replacements).
Review your financial statement
Your Pro Dashboard shows a full breakdown of each completed job (not available in the app yet). Follow this financial statements guide for a walkthrough.
â Common Payment Questions
Types of Fees (no-show and cancellation fees)
What do I do if the resident is not answering/not home? (missing trip fee)
đ Still Need Help?
Open a payment dispute
If you still think your payment is wrong, submit a dispute and our team will review it.