Lula sends out several types of jobs, and the request always tells you which kind you're claiming before you accept it. Knowing how each one pays helps you claim the right jobs and close them out without surprises.
đ§Ÿ Types of Jobs
Hourly
You bill your hourly rate against the NTE (Not-to-Exceed) set for the job. Your first-hour minimum is set in your account and acts as your labor minimum. After that, you're paid for the time you're on site. Start the timer when you arrive, then add your materials for reimbursement when you close out. How do I change my hourly rates?
Flat Priced
The price is set on the request before you claim it and includes parts and labor. You know exactly what the job pays going in, so only claim it if that price works for you. Flat Price vs. Flat Rate Catalog
Flat Rate Catalog
For handyman work and select specialty programs. Choose from 500+ pre-priced repairs in the app, plus a $50 Service Fee ($100 for after-hours or emergency jobs). No quoting needed for catalog services. Full pricing is in your Pro Dashboard under Settings > Service Pricing. Flat Rate Pricing & Job Flow
Specialty Programs include: HVAC Tune Ups, Roof Replacements, HVAC Replacements, Water Heater Replacements.
Quoted
For larger jobs, non-emergencies, or scopes with multiple items. You'll arrive, diagnose, and build the quote in the Lula app. The job is scheduled once it's approved. This is common for exterior work like decks, fences, and roofing. How do I submit a quote?
Provider Determined Priced
Instead of billing hourly, you close the job out for your own flat rate once the work is done. These jobs are posted with an NTE, and your price can't go over it. If the work can't be completed under the NTE, close the job out for a trip fee and submit a quote. Provider-Priced Jobs
đ The On-Site Process
Review the job before you go
Check the job type, description, customer photos, scheduled time, and access details (lockbox, pets, contact info) so you show up with the right tools and parts.
Tap Start En Route
This automatically texts the resident that you're on the way.
Tap Start Job when you arrive
Start the job within the 4-hour arrival window. On hourly jobs, this starts your timer. A $50 tardy fee applies if the job isn't started within the window.
Can't get in? Call before you leave
Call Pro Support at 913-444-9293 ext. 2 and take a photo of the front of the home. On hourly jobs, close the job with the photo and your attempts to reach the resident. On approved quotes or flat-priced jobs, pause the job with the reason "Resident not home" and your return date. Resident not home?
Diagnose and document
Assess the full scope, time, and materials needed. Take clear photos of the issue before you start.
Stay within the NTE or get approval
Hourly and Provider Determined Priced: if the work will go over the NTE, tap Request NTE Increase in the app. Increases under $100 get a response from Lula within 10 minutes. Larger increases need a full quote, and the property manager has 20 minutes to respond.
Flat Rate Catalog: select your services and submit. Work within the customer's limit is approved automatically. If it's over, you'll send an on-site quote and answer: "If this quote is approved, are you willing and able to start this work today?"
Quoted: submit your quote in the app (not the dashboard). You'll be notified to schedule once it's approved.
While you wait, let the resident know you're waiting on approval, but don't share details of the issue.
Close out the job
Add after photos and job notes. Hourly jobs: add your materials for reimbursement. Provider Determined Priced jobs: enter your price (up to the NTE). Payments are processed after you close the job. When will I receive my payment?
đ€© Bonus Tip: Claim jobs with the intention of a one-trip resolution. Read the job type and NTE before you claim, bring common parts, and use in-app approvals to finish the work in a single visit.
đ° Job Types at a Glance
Job Type | How You're Paid | 12% Lula Fee? |
Hourly | Your hourly rate for time on site + materials | Yes |
Flat Priced | The price on the request (parts + labor) | Yes |
Flat Rate Catalog/Specialty Programs | Service Fee + selected catalog services | No* |
Quoted | Your approved quote | Yes |
Provider Determined Priced | Your flat rate, up to the NTE (reviewed before payment) | Yes |
* Custom services added to a Flat Rate Catalog job carry the 12% Lula fee. Specialty Preferred Programs (HVAC and Water Heater Replacements) have no Lula fee. See Types of Fees.