Claiming and Scheduling Jobs

Schedule jobs strategically
- Claim jobs with similar arrival windows, in the same area. Lula receives the Resident's availability and provides you with the City, State, and Zip Code location of each job. Claim jobs in areas you'll already be working to make the most of your day. If you do not see timeframes that work for you, but are interested in the job, you can use the "Request Additional Availability" feature. See more info here: How do I claim a job?
Claim jobs with the intention of a one-trip resolution
- We encourage you to claim jobs with the intention of resolving them in one trip when possible, or at least starting on the job, to help speed up service.
Read the description and gather pricing information
- You can view all pricing for the Flat Rate Catalog on your Pro Dashboard here: https://provider.lula.io/service-pricing

Starting the Job

When you arrive on site, diagnose the issue, then select your services before starting any work. In the job, scroll down to the Services section and tap Add Services, choose a category, choose Repair or Replace, and pick from the recommended list. You can add more than one service, but the same replacement can't be selected twice.
Your Service Fee is paid on top of the services you select: $50 for standard jobs, or $100 for emergency/after-hours jobs (the $100 replaces the $50, it is not added to it). Catalog prices cover the labor and base scope of each service.
If you cannot find the repair you need, you can use a "Custom Service" - Read more about custom services here
Pricing determined in the catalog is based on "Builder Grade" or "Base Model" parts.

🤩 Bonus Tip: Source the materials for the job AFTER selecting the catalog price. This way, you can manage the budget and maximize your earnings!

Use Add-ons: Add-ons can be used if the Flat Rate Catalog price does not fit within the pricing needed for materials. - Read more about add-ons here

What happens after you submit your services:
- If your selected services are within the approval limit for the job, they're approved instantly and you can proceed.
- If they go over the limit, the job converts to an on-site quote and you wait on site for approval, up to 20 minutes. The app asks "If this quote is approved, are you willing and able to start this work today?" If you answer Yes, you're paid the $50 Service Fee ($100 after hours) for this visit, regardless of whether the work is approved, and if the work isn't approved you're also paid a second Service Fee for the return visit. If you answer No, you won't be paid the $50 Service Fee on the first visit; if your quote is approved, you're paid the Service Fee on the approved quote (your second trip). The quote then becomes an off-site quote, and the work is rescheduled once it's approved.
- Partial approvals are possible, so only the approved services should be completed.

If a standard job does not fit within the catalog, or a quote is needed:
- Submit a quote for larger repairs/projects. You will be paid the Service Fee for your quote. This fee is NOT deducted from your payment if your quote is approved!

Review the final job details and notes before hitting "Process Payment". Add photos for every service (clear before/after photos), and write service notes that include both the diagnosis and the resolution. Lula's processing team compares your notes and photos to the services you selected and may adjust a service that doesn't match the work. You can still "Add a quote" to any completed job after closing out for payment!

Job Type	Lula Fee
Flat Rate Catalog Price	No Fee
Service Fee	No Fee
Custom Service	12% Fee
Approved Quote	12% Fee
Hourly Handyman Jobs	12% Fee
Lula "Flat Rate" Jobs - Jobs posted as a Flat Rate, not listed in the Flat Rate Catalog	12% Fee

* The Lula 12% Commission Fee, when applied, is for the total cost of the job, Parts and Labor.