If you gain access, diagnose the issue, and aren't able to complete the repair, submit a quote. You'll be paid a Diagnostic Fee for your visit.
💰 Diagnostic Fee Amounts
Job Type | Diagnostic Fee |
Handyman Flat Rate Catalog | $50 |
Specialty | $75 |
Appliance | $100 for the first appliance, $45 for each additional appliance |
*The 12% Lula fee does NOT apply to Diagnostic Fees.
📝 What Happens If Your Quote Is Approved
Specialty and Appliance jobs
Your Diagnostic Fee is deducted from the approved quote amount, so factor it in when you build your quote.
Handyman Flat Rate Catalog jobs
Your $50 Service Fee is NOT deducted if your quote is approved.
❓ Couldn't Get Into the Property?
You'll be paid a $50 Trip Fee instead
Make a reasonable attempt to gain access and follow the Resident No-Show steps to get paid.
For fees that can be charged to you, like the $50 No-Show, Tardy, or Cancellation Fee, read Types of Fees.