Overview
Toilet repairs and replacements are part of Lula’s Flat Rate Program, designed to create a fast, predictable experience for both property managers and Pros.
Instead of quoting labor hourly or submitting material reimbursements, eligible garbage disposal jobs are completed for a known flat labor payment, with materials often provided by Lula.
How It Works
Toilet jobs generally follow one of two paths: Pre-Diagnosed or Post-Diagnosis. You can read more about flat rate programs here.
1. Pre-Diagnosed Toilet Jobs
In many cases, our team can diagnose the issue and confirm the resolution before dispatching a Pro.
Common Pre-Diagnosed Scenarios
Toilet is cracked, leaking from the base, or visibly failed
Toilet is confirmed to need full replacement
Bowl type, rough-in, and basic configuration are already known
What Happens
Lula establishes the flat rate labor amount upfront
Customer approval is secured before scheduling
Replacement toilet and required materials are purchased by Lula
Pickup details are included directly in the work order
Your Role
Claim the job
Pick up the toilet and materials as instructed
Remove the existing toilet
Install the replacement using existing connections
Test for leaks and proper operation
Clean the area
Close out the job as normal
Labor Pay (Pre-Diagnosed)
Service Fee: $50 (paid no matter what, included in the $120)
Flat Rate Labor: $120
Add-ons: Up to $50 allowed for additional parts and labor related to the replacement
Payment is issued regardless of install time, assuming scope remains standard.
You will always see the flat labor amount in the work order before starting in this pre-diagnosed flow.
2. Post-Diagnosis Toilet Jobs
Some toilet issues cannot be confirmed without an on-site evaluation.
Common Post-Diagnosis Scenarios
Toilet runs continuously or intermittently
Flushing issues with unknown cause
Leaks with unclear source (tank, bowl, flange, supply line)
Unclear whether repair or full replacement is required
Other plumbing repairs are needed that aren’t directly related to the toilet
What Happens
Standard diagnosis fees apply
Once on site, Lula works with you to:
Confirm whether the toilet is repairable or requires replacement
Align the job to the flat rate toilet replacement program, if applicable
Coordinate material purchase if replacement is needed
If the job qualifies for a flat rate replacement, pricing is updated and approved before work continues.
Your Role
Diagnose the issue
Repair or quote replacement as necessary (use flat labor rates when applicable)
Pick up the toilet and materials as instructed
Remove the existing toilet
Install the replacement
Test for leaks and proper operation
Clean the area
Close out the job as normal and haulaway old toilet
Labor Pay (Post-Diagnosis)
Service Fee: $50 (paid no matter what, included in the $120)
Flat Rate Replacement Labor (if approved): $120
Add-ons: Up to $50 allowed for additional parts and labor related to the replacement
Payment is issued regardless of install time, assuming scope remains standard.
Materials & Procurement
In most toilet flat rate jobs:
Lula purchases the toilet and required install materials
Pickup locations are chosen to be:
Close to the property
Easy to access
From reliable suppliers
All pickup instructions are clearly listed in the work order.
In rare cases where materials must be sourced on-site, Lula will coordinate with you before purchase.
What’s Included in the Flat Rate Scope
Removal of existing toilet
Installation of new toilet using existing rough-in
Wax ring or seal installation
Supply line connection (standard)
Functional testing and leak check
Not Included (May Require Review)
Flange replacement or repair
Drain or sewer line repairs
Flooring repair or subfloor damage
Rough-in modifications
Water shutoff valve replacement
Bathroom remodel or code upgrades
If the scope is larger, you have up to $50 in labor and materials to get the work completed.
Anything beyond that will require a call to 913-444-9293, as it is no longer considered a standard replacement.