Flat rate workflows can vary depending on the service type and repair complexity. For example, an HVAC replacement follows a very different process than a garbage disposal replacement. That said, most flat rate jobs follow one of the paths below.
1. Pre-Diagnosed Flat Rate Jobs (Most Common)
In many cases, our team is able to diagnose the issue and determine the resolution before dispatching a Pro.
When this happens:
Lula establishes the flat rate pricing upfront
Customer approval is obtained before scheduling
Materials or equipment are ordered in advance
Pickup details are provided directly in the work order
Your role:
Claim the job
Pick up the materials as instructed
Complete the repair
Close out the job as normal
You’re paid the agreed-upon flat rate, with no need to calculate or submit hourly labor.
2. Post-Diagnosis Flat Rate Jobs
Some issues can’t be fully diagnosed without an on-site visit. In these cases, the job is handled as a post-diagnosis workflow.
Here’s how that works:
Standard diagnosis fees still apply
Once the issue and resolution are confirmed by you on site, Lula works with you to:
Purchase required materials, or
Update the quote to reflect the established flat rate for your market
If the repair qualifies for a flat rate program, pricing will be aligned accordingly and approved before work continues.
3. Materials & Purchasing
In most flat rate scenarios, Lula purchases the materials or equipment for you.
This means:
No upfront material costs on your end
Pickup locations are selected to be close to the property and easy to access
All procurement details are clearly outlined in the work order
In rare cases where on-site purchasing is required, Lula will coordinate with you directly to ensure alignment on pricing and scope.
4. Payment & Close-Out
Once the repair is completed:
Close out the job as you normally would
Payment is issued as a flat price you knew before starting the work
No hourly calculations or post-job pricing adjustments required