Overview
In busy property operations, not every maintenance request requires the same level of attention. Some requests are critical, time‑sensitive, or owned by specific team members who need to track progress closely.
The Watch Maintenance Requests feature lets you follow the Maintenance Requests and Jobs that matter to you most. When you watch a maintenance request, Lula keeps you informed with automatic updates on all associated jobs with the maintenance request and makes it easy to find those jobs anytime you log in.
Why Use Watch Maintenance?
With Watch Maintenance Request, you can:
Track high‑priority or urgent maintenance requests
Avoid repeatedly searching for the same jobs
Share responsibility across team members by watching different maintenance requests
Stay informed from scheduling through completion
This helps ensure important work never falls through the cracks and keeps your team aligned.
How It Works
Watch a Maintenance Request
From any Maintenance Request in the Customer Portal:
Click the eye icon to start watching
Watching is personal to you — each user on your account can watch their own set of maintenance requests
Once watching a maintenance request you will receive updates about all of the jobs in that maintenance request
Currently, you are not able to watch an individual job but only a maintenance request. This rolls up updates for all jobs associated with that maintenance request.
Receive Automatic Updates
When you’re watching a maintenance request, you’ll receive email and in‑portal notifications when key milestones occur, including:
Pro Scheduled
Pro On‑Site
Work Completed
Quote Submitted
Work Entering QA
Job Completed
These notifications occur for all jobs associated with a Maintenance Request. Once a watched maintenance request is closed, it is automatically removed from your watch list.
Find Watched Maintenance Requests Quickly
Watched jobs are easy to find throughout the portal:
Dashboard – See a summary of the jobs/quotes you’re watching, this rolls up all jobs and quotes under the specific maintenance requests you are watching
Open Jobs Page – Quickly identify which jobs you’re following
Quotes Page – Track quotes tied to watched requests
Job Board / Quote Board – Use the “Jobs I’m Watching” filter
You can also view who else is watching a specific job or Maintenance Request directly from the job page.
Automatic Watching Settings
From your User Menu, you can turn on automatic watching rules.
Currently available:
Automatically watch Emergency Maintenance Requests in your market
This ensures critical jobs are always tracked without needing to manually add yourself each time.
Account Manager & Team Visibility
Your Account Manager is watching the same Maintenance Requests automatically, they will also receive update emails.
Emails include direct links to the job in Admin for quick access.
Lula Admin users can see which Maintenance Requests customers are actively watching, improving coordination and support.
Benefits at a Glance
Stay informed on the work that matters most
Reduce time spent searching for jobs
Improve collaboration across your team
Gain confidence that important maintenance is progressing
Getting Started
Log into the Lula Customer Portal
Open a Maintenance Request
Click the eye icon to start watching in the top right
Follow updates from your dashboard and email
Watching Dashboard
Filtering Jobs & Quotes
Watch a Maintenance Request from its Details Page
Watching Settings
Questions? Your Account Manager or the Lula Support team is here to help.