A go-back, also called warranty work, is when a resident reports that a recent repair failed within the warranty window. In this case, we will ask you to return to the property to take another look.
When warranty work is reported, we want to move quickly to get that job on the calendar so we can get the resident's issue resolved. To do this, we've introduced a new way for Pros to self-schedule warranty work. Here's how it works:
1) You will receive a message letting you know that a return trip was requested. This message will link to a job in your Lula Pros app, allowing you to see the details of what was done previously.
2) You can access the job details under the "claimed jobs" tab in your Lula Pros app or web portal.
3) Click "Schedule"
4) Click "Select Date"
5) Choose the date and 4-hour arrival window to set the start date for the job.
6) This will notify the resident.
For a tutorial showing how this looks in the app, click here. This is the same flow that you would use to schedule an approved quote. In this scenario, it's a job that's assigned to you, but not yet scheduled.