When you are ready to schedule junk removal, you will need to sign up for an account.
If you haven't already, you can get started on this page: https://lula.io/order/junk-removal
You can choose to schedule a Junk Removal pro through the app or online. Junk Removal is the only service that accepts online ordering.
The first step after creating an account will be setting up your location.
Type in your address and the map should be able to find it. After that, you will be asked a few more questions about your property. This just helps us gather enough information to give you up-front prices on other services such as lawn care and house cleaning.
After you have your location selected, you get to choose your service. In this case, select junk removal. It will bring you to a page asking about the type of junk you need hauled away.
We try our best to be as transparent as possible with pricing. If you require more than one junk hauler, there will be a $25 fee for the second person. If your haulers have to go up or down a flight of stairs, there will be a $12 fee. You are welcome to help load items yourself to skip the second hauler fee, but you must do so at your own risk.
Next, you select the amount of junk you need hauled away. Note, if you select a certain amount and it turns out to be more on the site, we will need to raise the fee so we can adequately pay the provider. We know that this won't be perfect, just do your best to estimate.
Lastly, you select your date and time. You will be given the option of same-day service (if scheduled before 3 PM) and selecting a future date and time. If you select a future date, you can give up to 3 available times. This gives providers more flexibility in their schedules.
Before you submit any job, you will be required to enter your payment information. Don't worry, all of your payment information is secure and won't be seen by anyone. The payment will only be processed after the job is complete and you are 100% satisfied. So in the unlikely event that something goes wrong, let us know! It is our job to ensure every job goes smoothly. If not, we will make it right.
After that, you're done! Just sit back and wait for a provider to pick up your job. We're happy you decided to try us out. If it's your first time, this process might take you a couple minutes. Once you get comfortable with the process, services can be scheduled in less that 60 seconds.