VENDOR VETTING AT LULA
At Lula, vendor vetting is a critical part of how we deliver reliable, high-quality maintenance. Our Pro network is carefully curated, and fewer than 15 percent of applicants are accepted.
VETTING REQUIREMENTS
Every Pro must meet the following minimum requirements:
Active general liability insurance
Workers’ compensation coverage
Required trade licenses, where applicable
STEP 1: INITIAL SCREENING
All applicants go through an initial review that includes:
Application review
Service vertical and experience validation
Online reputation and reference checks
STEP 2: SUBJECT MATTER & INTERVIEWS
Qualified applicants move on to deeper evaluation, including:
Trade-specific competency assessments
Interviews to evaluate professionalism and communication
Review of past work and service history
STEP 3: BACKGROUND SCREENING
Before approval, Lula conducts:
Criminal background checks
Sex offender registry checks
STEP 4: ONBOARDING & TRAINING
Once approved, Pros are onboarded and trained on:
Rental property maintenance best practices
Resident and property manager communication standards
Documentation and photo requirements
Lula platform workflows and expectations
ONGOING COMPLIANCE & QUALITY CONTROL
Vendor vetting continues after onboarding:
Insurance and licensing are monitored year-round
Coverage lapses are flagged and addressed immediately
Pro performance is tracked across reliability, quality, pricing, and communication
Pros who fail to meet standards may be coached, restricted, or removed
Lula’s vendor vetting process is designed to give property managers confidence that every job is handled by a qualified, insured, and reliable professional.
By accepting fewer than 15 percent of applicants, Lula builds a high-performing Pro network that meets both technical and service expectations.
Property managers benefit from:
Verified insurance, licensing, and compliance
Background-checked vendors
Pros trained specifically for rental property environments
Ongoing credential monitoring
Continuous performance oversight
This structured, end-to-end vetting approach ensures consistent service quality, reduced risk, and better outcomes across your portfolio.